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Data deletion

Last updated 27 October 2026. SPOON is run by Nitro B.V., Herengracht 71, Amsterdam, the Netherlands.

In short

  • Email info@nitroamsterdam.nl and we delete your data within 30 days.
  • Removing SPOON’s access on Facebook, Instagram, TikTok or Google stops it from reading anything new.
  • We email you when the deletion is done.

Ask us to delete your data

Email info@nitroamsterdam.nl with the subject “Delete my data”. Tell us which account it is about: the Facebook Page, Instagram or TikTok username, ad account or Drive folder, or the email address you use for SPOON.

  1. We confirm that we received your request within 7 days.
  2. We check that the request comes from you or from someone who may act for the business.
  3. We delete the data within 30 days and email you when it is done.

Remove SPOON on Facebook and Instagram

Removing access stops SPOON from reading anything new. To also delete what it already read, email us as above.

  • If your agency manages your Page or Instagram account as a partner: in Meta Business Suite go to Settings, then Partners, choose the agency’s business and remove its access to your assets.
  • If you connected SPOON with your own Facebook account: on Facebook go to Settings & privacy, then Settings, then Business integrations, choose SPOON and remove it.
  • On Instagram: go to Settings, then Website permissions, then Apps and websites, and remove SPOON.

Meta sometimes renames these menus. Its Help Centre has the current steps.

Remove SPOON on TikTok

  • TikTok account: in the TikTok app go to Profile, then Settings and privacy, then Security and permissions, then Apps and services permissions, choose SPOON and remove access.
  • TikTok ad account: in TikTok Business Center, remove the agency’s business as a partner of your ad account.

Remove SPOON on Google

  • Google Drive: stop sharing the folder with SPOON’s service account, the address that ends in iam.gserviceaccount.com.
  • Google Ads: remove that service account as a user of the account, or unlink the account from the agency’s manager account.

What gets deleted

Everything SPOON read from the account: posts, captions, previews of photos and videos, labels, insights, ad results and follower counts. For a person: your SPOON account, your sign-in and usage records, and your name on comments and approvals.

What we keep, and why

  • Invoices and contracts, for 7 years, because Dutch tax law requires it.
  • Your deletion request and our reply, to show that we handled it.
  • Backups, for up to 7 days, after which the data is gone from them as well.